Last updated August 28, 2026

Refund Policy

If we charge you and fail to deliver the private HTML report, we will make it right.

Automatic refunds

Duplicate charges, non-US purchases that pass the location gate, and technical failure to deliver the HTML report receive a full refund to the original payment method.

Timing

Once a refund starts, your bank determines when it appears. A failed automatic refund is sent to support for manual follow-up.

Deletion

Deleting an already delivered report does not automatically create a refund. Deletion removes access for both partners.

Requesting help

Use the support email in the site footer and include the Stripe receipt or Checkout Session ID. Do not send card details.